Shipping and returns
Shipping
We ship via Poste Italiane, TNT, SDA and UPS couriers.
We cover the entire national territory, including islands.
​
The order tracking code will be sent via email within 24 hours of shipment.
​
Delivery times vary from 3 to 5 working days, for islands an extra 2 working days are considered.
​
Shipping costs €5.00 for the entire Italian territory, including islands.
​
For shipments to EU or non-EU countries it is necessary to notify the staff in advance to understand the feasibility and any additional costs, through the appropriate contact form.
Returns
To return a defective or broken product you must contact customer service through the contact form.
​
It will be necessary to provide photographic shots of the defective or broken product and/or damaged packaging in the event of package breakage. It will not be possible to return the money relating to the purchase of the goods, instead a model from the same line or a product of the same cost will be sent, at Valioso's expense, without further outlays.
Valioso reserves the right not to accept a return request in the event of suspected fraud.
Shipping Issues:
In the event of an undelivered shipment or problems relating to changes of address or storage, it will be necessary to contact the customer service of the provider sending your shipment:
-
Poste Italiane at www.poste.it/sistenza.html keeping the shipping number provided to you handy;
-
TNT at www.tnt.com/express/it_it/site/home/help-center.html keeping the shipping number provided close at hand;
-
SDA at www.ups.com/it/it/support/contact-us.page keeping the shipping number provided close at hand;
-
UPS at the address www.associazione-clienti.it/sda/ keeping the shipping number provided close at hand.
-
In the event of loss of the shipment by the courier, Valioso is not responsible for the shipment after having handed over the package to the courier, therefore the responsibility is attributable solely and exclusively to the courier.
In the event of loss of the shipment by the courier, Valioso is not responsible for the shipment after having handed over the package to the courier, therefore the responsibility is attributable solely and exclusively to the courier.